Website Case Study for Korzyna.com
Building a Scalable Local Delivery Ecosystem for Korzyna.com
Korzyna.com is a homegrown local delivery service website and platform that provides food and goods delivery.
Through collaborations with numerous local businesses, Korzyna.com has established itself as a trusted partner that drives product sales on its platform, offering a convenient one-stop destination for customers to order food and lightweight goods.
The website features a well-organized catalog showcasing products from diverse partners, designed for easy navigation and quick ordering.
In addition, Korzyna.com provides a dedicated courier application that streamlines order management and ensures efficient deliveries.
Alongside the courier app, the platform includes a custom-built management system that handles multiple aspects of the business: accurate order processing, real-time courier tracking, partner management, sales reports, location monitoring, and more.
Overall, Korzyna.com functions as a comprehensive ecosystem serving both customers and local businesses.
Meeting the Challenges of Rapid Launch and Pandemic Conditions
Korzyna delivery startup was launched during the COVID-19 pandemic with the goal of providing customers with a reliable and safe delivery option for food and other goods.
However, the project faced significant challenges due to the urgent circumstances:
The team had to launch quickly to meet the high demand for delivery services
There was a shortage of available delivery staff
The initial MVP was unpolished and required substantial improvements to meet real customer needs
Solution: Building a Reliable Platform and Courier Application
To address these challenges, the team focused on creating a user-friendly and efficient platform that could be launched quickly while maintaining functionality and scalability.
Customers could easily browse the catalog and place orders through an intuitive interface.
At the same time, a courier mobile application was developed to streamline order management and improve delivery efficiency.
The team actively collected customer feedback to enhance the platform, adding new features to accommodate the fast-growing business and partner network.
Newly introduced features included:
Managed catalog and product categorization
Courier and user management systems
Partner management functionality
These updates made the platform even more efficient and user-centric.
Developing a Comprehensive Management System
As Korzyna.com grew, the need for a robust and scalable management system became clear.
The project team designed and implemented a comprehensive management system integrated with the existing e-commerce infrastructure.
Key modules included:
Order Management
Allowed customer service representatives to view and manage orders with real-time updates on order status, delivery details, and support for returns and refunds.
Courier Real-Time Mapping
Integrated live tracking for couriers, helping manage customer expectations and optimize delivery logistics.
Sales Reports
Provided detailed insights into sales performance across partners, including total order counts, revenue, and commissions.
Courier Reports
Displayed delivery metrics such as order counts, payment methods (cash/card), total order sums, and open deliveries per courier.
Promo Banners
Enabled the marketing team to create and manage promotional banners and partner offers on the website.
Category Management
Allowed administrators to efficiently organize, create, and reorder product categories for better browsing and visibility.
Courier and User Management
Streamlined account creation, access control, and permissions assignment for couriers and staff.
Partner Management
Simplified partner onboarding, scheduling, promotion setup, and management of delivery pricing, order conditions, and cashback percentages.
Outcome: Streamlined Operations and Improved User Experience
The implementation of this system significantly enhanced operational efficiency and customer satisfaction.
With the new platform, Korzyna.com was able to:
Manage and fulfill orders more efficiently, reducing delivery times
Improve the customer experience through better tracking and support
Gain real-time business insights to make data-driven decisions
Automate repetitive tasks, freeing resources for growth and innovation
Strengthen collaboration with local partners through transparent reporting and management tools
The system’s modular architecture ensured scalability, setting a strong foundation for future growth.
Result: A Data-Driven and Future-Ready Delivery Platform
Thanks to its continuous improvement and innovation, Korzyna.com has achieved remarkable success:
Expanded its partner network to over 250 local businesses
Reached +$400K in annualized revenue gains
Reduced customer support inquiries through improved user experience and clearer on-site information
Delivered a smoother, faster, and more engaging local delivery experience for the community
With a modern, data-driven management system and an ever-growing ecosystem of partners, Korzyna.com continues to evolve as one of the most reliable and customer-focused delivery platforms in Western Ukraine.